cell phone
Service products
Users directly purchase mobile phone products with warranty.
Return period
Offline from the date of purchase, online from 0:00 on the day after receipt, within 7 days (including 7 days), OnePlus brand 15 days (including 15 days) performance failure can be returned, if the product host has non-artificial damage to the performance If the product fails, consumers can enjoy free returns, exchanges or warranty services.
Replacement period
From the date of purchase offline, and online from 0:00 on the day after receipt, within 30 days (including 30 days) from the date of purchase, if the product host has a performance failure that is not caused by human damage, consumers can enjoy free exchange. or warranty service.
Warranty period
Within 1 year starting from the date of purchase offline and 0:00 the day after signing online (within 2 years for OnePlus 9, OnePlus 9 Pro, and OnePlus 9R), if the product host has a performance failure that is not caused by human damage, consumers can Enjoy free warranty service.
The following situations do not satisfy the guarantee of return and
Exceeded the three-pack validity period.
The product is exposed to liquid and gets corroded by moisture.
The product is damaged by external force (such as: the screen is cracked or the whole machine is severely deformed due to external force). Private 4. Self-disassembly repair, third-party repair, modification and refurbishment.
Warranty markings (such as fragile stickers, screw plugs, SN number stickers or silk screen information, etc.) are lost or altered.
Physical damage and failures caused by irresistible external forces (such as floods, fires, earthquakes, lightning strikes and other strong vibrations or extrusions), such as falling or crushing, screen cracking, deformation, etc.
No reason to return within seven days if the following conditions are not met
The returned product serial number (such as S/N code, IMEI number, etc.) does not match the outbound serial number.
Product quality problems caused by unauthorized disassembly, repair, misuse, collision, liquid intrusion, accidents, flashing and incorrect installation, or tearing or altering labels, product barcodes, network access permits, etc.
The original outer packaging of the product is incomplete and the standard accessories are not complete.
The gifts given with the order cannot be returned in full, and the gift packaging is incomplete (unless the consumer agrees to pay the price of the gift).
When purchasing, the page clearly states that returns and exchanges are not supported for products.
If the product does not meet the seven-day no-reason return conditions, it will still enjoy the three-guarantee service policy. If the product has performance failure, it will still enjoy the guaranteed return, replacement, and warranty services.
Return, Exchange and Repair Service Guidelines
Before returning or exchanging goods or sending them for repair, please check whether the following items are ready:
| Service type | Host | complete packaging and accessories | invoice | gifts (if any) |
| Returns | ✓ | ✓ | ✓ | ✓ |
| Exchange | ✓ | ✓ | ✓ | |
| Maintenance | ✓ | ✓ |
When sending for repair, the product must be professionally inspected by the OPPO official service center. After confirming the fault, the OPPO official service center will determine the corresponding repair plan. For products during the warranty period, the OPPO official service center can choose to replace, repair or otherwise provide warranty services for you. If the replacement method is used, the replaced bad parts will belong to OPPO; products that are found to be faultless will be returned.
During the warranty period, if external batteries, adapters, data cables, wired headsets and other accessories have faults specified in the “Mobile Phone Product Performance Fault Table” stipulated by the state, they will be warranted according to the time specified by the state. Paid repairs can also be carried out after the warranty period. The repair fee National unity.
If the product exceeds the warranty conditions, if it is disassembled and replaced with spare parts for repair, the OPPO official service center will charge spare parts maintenance fee + labor fee.
Maintenance quality commitment
During the warranty period, if the entire machine is replaced (excluding accessories), the warranty period of the replaced product will be recalculated in accordance with the Three Guarantees Law.
Regulations require products to be repaired within the period of time, and parts after disassembly, repair and replacement are entitled to a warranty period of 90 days or more. (OPPO customer service fully communicates with consumers and explains)
Mobile phone product performance fault table
| Service type | cell phone |
| Functions listed in the manual are invalid | |
| No display on the screen/typos/missed swipes | |
| Unable to power on, log in or communicate normally | |
| No vibration | |
| Host | Dial error, poor SIM card contact |
| Abnormal shutdown | |
| Button control shutdown | |
| No sound, one-way silence or abnormal volume | |
| Shell cracks caused by structural or material factors | |
| adapter | Does not work or works abnormally, cannot be charged normally using the designated charger |
| Battery | My phone still doesn’t work properly after charging |
| External wired headphones | Can not work normally |
| data cable | Can not work normally |
special statement
If there is any conflict between this service policy and national laws and regulations, the national laws and regulations shall prevail.
We may adjust service policies that are beneficial to users at any time based on changes in national policies.