Service product introduction

1. [Screen protection]

    During the validity period of the screen breakage warranty, if the screen components of the terminal product are damaged due to non-human accidents during normal use, the company will bear the maintenance costs incurred after the company’s designated service outlets have tested and met the standards. It takes effect from 0:00 on the date of product purchase. The validity period is calculated based on the natural year/month plus one day according to different product forms. (Each payment for the monthly payment version of the screen protection protection adds one month of validity, and a maximum of 12 installments can be paid. When applying for use, 12 installments must be paid in full.) It can only be used once. OPPO Find N2, OPPO Find N2 Flip, OPPO Find N3, and OPPO Find N3 Flip can enjoy one coverage each for the internal and external screens during the validity period of the screen breakage warranty. If the internal screen is replaced, OPPO Find N2 and OPPO Find N3 need to pay a service fee of 299 yuan, and OPPO Find N2 Flip and OPPO Find N3 Flip need to pay a service fee of 199 yuan. One-year screen break protection renewal: It takes effect from 0:00 on the day after the original screen break protection expires, and expires at 24:00 on the corresponding day after one year. Limited to one use.

    2. [Extended Warranty]

      During the extended warranty period, if the terminal product host has a performance failure that is not caused by human damage and is tested by the company’s designated service outlet to meet the standards, the company will bear the maintenance costs incurred. It will take effect from 0:00 on the corresponding date of the year following the product purchase/electronic warranty card activation. The validity period is calculated based on the natural year/month plus one day according to different product forms. (When purchasing an extended warranty, if the electronic warranty card has been activated, the validity period will be calculated from the year following the activation of the warranty card)

      3. Battery Protection]

      During the battery warranty period, if the battery capacity becomes low or is otherwise damaged, you can replace the battery for free once it is tested by our company’s designated service outlet and meets the standards.
      One-year battery warranty: effective from 0:00 on the corresponding date in the year following product purchase, and expires at 24:00 on the corresponding date one year after the product is purchased. Limited to one use.
      Two-year battery warranty: effective from 0:00 on the date of product purchase, and expires at 24:00 on the corresponding day after two years. Limited to one use.
      Four-year battery warranty: effective from 0:00 on the date of product purchase, and expires at 24:00 on the corresponding date after four years. Limited       to one use.

      4.【OPPO Care+】

      OPPO Care+ includes one-year accident warranty, one-year extended warranty, and battery renewal service. Applicable to watches, OPPO Find N, OPPO Find X3/5 series, OPPO Reno5/6/7/8 series models and OnePlus Ace Pro.

      For details on the extended warranty service, please see the introduction of [Extended Warranty] in this article;

      Battery renewal: During the validity period of the battery renewal service, you can replace the battery once for free. It will take effect from 0:00 on the corresponding date in the year following the product purchase, and will expire at 24:00 on the corresponding date one year after the product is purchased.

      [One-year Accident Warranty] During the accident warranty period, if the covered end product fails to function normally due to accidental falling, collision, extrusion or liquid intrusion, which is outside the scope of the original warranty, it is applicable to watches, OPPO Find X3 /5 series and OPPO Reno5/6/7 series models, our company is responsible for providing you with one-time free maintenance within the warranty service limit. Other models will charge a certain service fee based on the maintenance plan, as follows: For OnePlus Ace Pro and OPPO Reno8 series models, repairs that only cause damage to the screen, back cover, or motherboard of the phone will require a service fee of 99 yuan. ; Repairs that cause damage to both the screen and the back cover at the same time will require a service fee of 99 yuan; except for the above four scenarios where only the screen, motherboard, back cover, screen + back cover are repaired, other accidental damage repairs will need to pay 299 yuan Service fee. For OPPO Find N series models, a service fee of 499 is required to repair the main screen. The service fee is charged by the service outlet during maintenance. It takes effect from 0:00 on the date of product purchase and expires at 24:00 on the corresponding date one year later. Limited to one use.

      5. [OPPO Care+ (2023)]

        Includes two-year screen breakage warranty, one-year extended warranty, battery renewal, and value preservation and renewal services. Suitable for OPPO Find N2, OPPO Find N2 Flip, OPPO Find N3, OPPO Find N3 Flip, OnePlus 11.

        For details on the screen protection service, please refer to the introduction of [Screen Protection] in this article;

        For details on the extended warranty service, please see the introduction of [Extended Warranty] in this article;

        [Battery Renewal] During the validity period of the battery renewal service, you can replace the battery once for free. During the validity period of the battery renewal service, you can replace the battery once for free. It will take effect from 0:00 on the corresponding date in the year following the product purchase, and will expire at 24:00 on the corresponding date one year after the product is purchased.

        [Value Preservation and Renewal] During the validity period of the value preservation and renewal service, when upgrading and redeeming through the OPPO mall (OPPO models are upgraded to a Find 50% off price. The value preservation and renewal service is valid for 7 months. It will take effect at 0:00 on the corresponding day of the 7th month after purchase, and will expire at 24:00 on the corresponding day 7 months after the purchase. Limited to one use. After using the value-preserving renewal, the rights and interests of each sub-product under this combination product will become invalid. The renewal standards are as follows:

        a. The functions are normal, the account has been logged out, and there is no password lock;

        b. The casing is in good condition, without bending, damage or serious knocks or paint peeling off;

        c. The internal and external screens are in good condition, and the display is normal with no obvious color difference, no damage, chipping or serious creases;

        d. No liquid damage, selfless repairs and dismantling;

        e. If the device is a folding screen, the internal flexible screen must retain the original film, and the film must have no curled edges, bubbles, tears or damage;

        6. [Guarantee against loss of headphones]

          During the warranty period for the loss of earphones, if a single earphone is lost or damaged due to non-human accidents during normal use of the terminal product, you can enjoy a 50% discount on the price of a single earphone after it is tested by the company’s designated service outlet and meets the standards. Purchase original single earphone service. It takes effect from 0:00 on the date of product purchase and expires at 24:00 on the corresponding date two years later. Limited to one use.

          7. [Worry-free returns and exchanges]

            During the validity period of the worry-free return and exchange service, if the product host is in good condition or there is a hardware quality problem within the warranty, you can enjoy the no-reason return and exchange service.

            30-day worry-free return and exchange: effective from 0:00 on the 8th day after the order is placed, and expires at 24:00 on the 30th day. It can only be used once during the validity period. To use the worry-free return and exchange service, you need to ensure that the mobile phone has no human damage, the appearance is intact, and the screen and back cover do not have any scratches. At the same time, the host, accessories, warranty card, invoice, packaging, etc. must be intact and complete (activation scenarios are available); if there are accessories /Accessories/packaging is missing, the user needs to pay the price difference. If the machine has maintenance records (including warranty), the use of this product is not supported.

            8. [Replace but not repair]

              If the equipment has hardware quality problems within the warranty period during the validity period of the rights, you can enjoy a replacement-but-not-repair service.

              180 days only replacement without repair: effective from 0:00 on the day the order is placed, and expires at 24:00 on the 180th day. It can only be used once during the validity period. To use the exchange-only, no-repair service, you need to ensure that the color box packaging materials (adapters, pins, data cables, warranty cards, etc.) and the host are in good condition and cannot be missing; the appearance of the mobile phone is not damaged by man-made damage, liquid intrusion, unauthorized disassembly, and there are no serious bumps. marks, dents, scratches, missing materials, and comply with OPPO’s official product return and warranty policy standards; if there are missing accessories/attachments/packaging, the user needs to pay the price difference. If the machine has maintenance records (including warranty), the use of this product is not supported.

              Service product purchase channels and conditions

              1.the way of buying

              You can purchase protection services with your new phone when purchasing terminal products at OPPO malls and OPPO experience stores, or repurchase protection services at OPPO experience stores, OPPO official website, OPPO service hotline, OPPO service centers, and other OPPO officially authorized channels.

              2.Conditions of purchase

              The company has the right to decide and adjust the list of terminal product models that support the purchase of warranty service products (for details, please check OPPO’s official website for warranty service adaptation models). The purchase of warranty service products for terminal products must meet the following conditions at the same time, and neither of them is required:

              2.1 Terminal product models currently support the purchase of warranty service products;

              2.2 The purchasing channel currently supports the purchase of warranty service products for the terminal product model you specify;

              2.3 When repurchasing protection service products, the purchase time of the terminal product/electronic warranty card activation time shall comply with the product purchase limit time of the purchase channel.

              [Extended Warranty] Purchase limit days: Within 365 days after the electronic warranty card is activated (calculated from 0:00 on the next day of activation)
              Purchase limit for other guarantee service products: The OPPO official customer service center supports repurchase within 30 days of activation of the electronic warranty card for end products, while other channels are limited to repurchase within 3 days of activation of the electronic warranty card for end products.

              2.4 The terminal product is in good condition, all functions are normal, and there is no accidental damage, no deformation caused by liquid intrusion, unselfish disassembly and repair, and no record of motherboard replacement, etc.

              2.5 The same terminal product does not support the repeated purchase of a certain guarantee service product, and the purchase of guarantee services with overlapping guarantee scopes is not supported. For the specific support purchase list, please refer to the page displayed when placing an order.

              3.Instructions for End Product Discontinuation Guarantee Service

              If the terminal product model has been discontinued for more than 240 days, the terminal product model does not support the purchase of any guarantee service products; within 240 days from the date of launch of the terminal product model to the discontinuation of production, the company has the right to adjust the guarantee service products supported by the terminal product.

              Service product suspension, refund, and change

              1. If the validity period of the guaranteed service specified in this service agreement or the number of uses has been reached, the guaranteed service will be terminated naturally.
              2. Except for the return of the terminal product, the guarantee services purchased at OPPO experience stores and OPPO official customer service centers do not support returns. For guarantee services purchased on the OPPO official website, OPPO official hotline, and OPPO mall, unused guarantee services support 7-day no-reason returns within 7 days of the order. (The screen breakage protection monthly payment version only supports a 7-day no-reason refund for the first order. If there is a renewal or top-up, refunds are not supported for the renewal top-up and the first order.) The order is more than 7 days old, except when the mobile phone is purchased through the original purchase channel. In addition to returning the phone, return of guaranteed services is not supported in other scenarios. After the guaranteed service is returned, the guarantee liability will naturally terminate. If you need to apply for a guarantee service return, please go to the corresponding guarantee service purchasing channel.
              3. The guarantee service you purchased for the terminal product is bound to the serial number of the machine. Except for the three-guarantee replacement scenario, the guarantee service of the machine cannot be transferred to other machines. When the terminal product is replaced, the new machine can inherit the remaining validity and available times of the warranty service purchased from the original machine.

                  Instructions for using service products

                  1. Damaged parts or products replaced with guaranteed service products belong to the company and will be recovered and disposed of by the company.
                  2. Maintenance personnel will test your terminal products. Terminal products that do not meet the warranty scope of the service product will be returned or you will need to pay for repairs. Failure repairs that exceed the warranty liability/guarantee limit will require paid repairs. When the warranty service product exceeds the validity period or has no available times, you need to pay for repairs.
                  3. If your terminal product still cannot be turned on due to the failure of other spare parts using the warranty service, you must first pay to repair the damaged spare parts that are not covered by the warranty before you can enjoy the warranty service.
                  4. If the terminal product is disassembled and repaired by a third party not authorized by the company or disassembled and repaired by itself, the guaranteed service product cannot be used.
                  5. The guarantee service does not cover the repair or replacement of any accessory failure beyond the scope of the guaranteed terminal product. Non-functional damage to the insured end product is not covered, including but not limited to scratches, scratches, etc.
                  6. After using the warranty service, please refer to the service policy for the remaining warranty period of the end product.

                  Disclaimer

                  The company is not responsible for compensation for losses, expenses and liabilities caused by the following reasons:

                  1. Administrative judicial acts or commercial acts; such as manufacturers issuing recalls, product design and production defects, quality problems exposed by the media, etc.;
                  2. Loss caused by natural consumption, wear, aging, etc. of appearance and decorative parts or by gradual changes such as dust accumulation, condensation, cold, heat, etc., including but not limited to appearance scratches, peeling paint, fading, dents, etc. Rusty, cracked;
                  3. Catastrophic damage to the machine (such as machine perforation, crushing, missing parts, separation, etc.) that cannot be repaired;
                  4. Accessories or consumables that do not affect the basic functions of the terminal product, including but not limited to wear, damage or loss of headphones, memory cards, charging equipment, data cables, writing pens, etc.;
                  5. Product function failures caused by system and software problems caused by software poisoning;
                  6. Machine failure caused by intentional behavior, as well as theft and loss caused by improper storage, etc.;
                  7. Damage or loss caused by war, hostilities, military actions, armed conflicts, strikes, riots, riots, terrorist activities and force majeure of natural disasters, including: typhoons, floods, earthquakes, volcanic eruptions and tsunamis, nuclear reactions, nuclear radiation wait;
                  8. Loss of stored data of the terminal product or other components other than the host;
                  9. Personal injury, property loss, or loss of any economic benefits to you or any other person caused by the terminal product;
                  10. Indirect, incidental or other expected benefit losses caused by the end product to the user or any other person;
                  11. Any litigation, arbitration and related expenses incurred by you related to this Service Agreement.

                  information security

                  1. During the process of purchasing protection services for your terminal products, in order to bind your protection service rights and interests, you may need to provide the company with necessary information (including but not limited to your phone number, device serial number, name, terminal product purchase Credentials, etc.), after collecting the information, it will not be released, disclosed, sold or provided to others without your permission, nor will it be used for other purposes other than this service.
                  2. During the use of the protection service you purchased, in order to verify the content of your protection service, you may need to provide the company with necessary information (including but not limited to your phone number, device serial number, name, terminal product and protection Service purchase receipt, etc.), depending on the maintenance method you choose, our company may provide your above information to our authorized maintenance providers.